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Returns and Refunds PolicyUpdated 6 months ago

RETURNS POLICY

We love happy customers and strive to make you 100% satisfied with your purchase. We realize shopping online can be tricky and do our best to provide the most accurate information. Please take the time to choose the Product that will fit you best.

30-DAY HASSLE-FREE RETURNS

You are able to return any product in NEW, resalable condition within the original packaging up to 30 days from the date your order is delivered. You will need to cover shipping charges and will be refunded via the order payment method.

MY PRODUCT DOESN'T FIT WELL - THE FIT ASSURANCE 

We want to add more value to your shopping experience and in order to avoid an unnecessary hassle from your side,
To speed up the process, if the product you ordered doesn't fit well, we can offer the correct size for 50% off, and you keep the one you got. This way, you won't need to bother with shipping back and waiting for the exchange process. 
In some cases, we also offer you a one-time free replacement, meaning that you can keep the product with you, and we will send you a new one that will fit you better for free.
You only need to pay $9.99 for shipping and product handling.
Please get in touch with us by clicking here with your order details, and we'll process your request. One of our care agents will be happy to assist you right away. 
If you prefer to ship it back anyway will provide the correct warehouse address so you can ship it back, we will not cover the return shipping fee.

WRONG SIZE/WRONG ITEM SENT

If you received the wrong size or the wrong item, please contact us via email at [email protected] with your name & order number, attach a photo of the wrong size/item and we'll ship the correct one as soon as possible.

REFUNDS

If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.
Please keep in mind refunds can take 3-5 business days to show in your bank statements. If you are on this page, we assume something with your order went wrong. 

UNDER RISK-FREE SHOPPING

We offer easy, free exchanges If there’s anything wrong with your order, please let us make it right!
Worried your item won’t fit you? Made a mistake? Even with all the help we provide, it can happen. You have 30 days to ask for another size, and we’ll send it over - free of charge!

Please remember that you can always contact us here by clicking here, and one of our Kewlioo Customer Care Team will be happy to help you.

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