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What can cause a delayed delivery?Updated 10 months ago

We do our best to ensure that you get your orders as fast as possible, using the best shipping methods and processes. However, there are some possible cases where delays may occur.

RETURN TO SENDER, INSUFFICIENT ADDRESS, FAILED DELIVERY ATTEMPTS 

Couriers make 2 or 3 attempts to deliver your package. Contact the shipping provider as soon as possible. They will usually resend your package the next working day, or ask you to pick it up at their office. If it is returned to us, simply contact us here and our Kewlioo Customer Care Team will sort it out for you.

CUSTOMS CLEARANCE  

Your tracking status will be updated after your package has been cleared and released. For more information about your delivery, you can also contact your local post office or delivery service, provider.

SPLIT SHIPPING 

if you're ordering more than one item, your order may arrive in separate packages on the same day, as they may be shipped from different warehouses. You will be updated with the tracking information individually. 

HOLIDAYS

A sudden or unexpected increase in delivery volume is most common during the holiday season. Simply follow up with your local post office to track down your package.

WEATHER CONDITIONS 

Bad weather can slow down transit and cause a delay. Please keep track of your order.

Are you experiencing a shipping delay or have other questions? Please contact us here, and we’ll be happy to help you to get your order as soon as possible.

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