I received an incorrect item. What should I do?Updated 10 months ago
We are sorry for the inconvenience. We are here for you and will get you the product you ordered right away.
Email us at: [email protected]; another option is to contact us through 'Live Chat' on our website
- Please include your order number and account information
- Send us clear photos of the item- one showing the product as a whole, and one focusing on the label
Once you have done that, a member of our Kewlioo Customer Care Team will be happy to assist you and validate it.
In that case, you can keep this product you received, and we will reship the original product to you at no cost from your side for the inconvenience.
Please remember that you can always contact us here