Kewlioo Help Center logo
Kewlioo Help Center logo

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How can I track my order?

After successfully placing your order with us, an order confirmation will be sent to your email and we'll keep updating you every step of the way until your package is delivered. Within 24 -48 hours you'll receive another email for your shipping conf

How do I find my order confirmation number?

Once you successfully place your order, you’ll receive your order confirmation number in your email. If you still can't find it, please contact us here and our Kewlioo Customer Care Team will be happy to assist you.

How can I make changes to my order?

If you have a mistake with your order, you chose a different item or size, or you want to make any change to your order.No worries, we would be happy to assist you in making any updates needed. In order to do that, please contact us by clicking here,

What should I do if the product I ordered does not fit me (too big/small)?

We are sorry for your inconvenience. Please understand that our products are a unique type of clothing and material that can sometimes fit more snugly than usual gym clothes by design to maximize the benefit you gain from the attire.Don't worry we wi

I’m missing an item from my order. What should I do?

We're sorry there's a missing item from your order. Before contacting our Customer Care team, we recommend checking the following scenarios:. 1. We may have sent your items in separate parcels so please check your emails to see if any of your items w

I received an incorrect item. What should I do?

We are sorry for the inconvenience. We are here for you and will get you the product you ordered right away. Email us at: [email protected]; another option is to contact us through 'Live Chat' on our website. Once you have done that, a member of our K

What should I do if I receive a faulty / damaged product?

We are sorry for the inconvenience. We are here for you and will get you the product you ordered right away. Please follow the steps listed below:. Email: [email protected]. Please include your order number and account information. Send us proof of da

What should I do if my package was lost or stolen?

We are doing our best to make sure that you receive your order. We hope your package will not be lost or stolen. In the event that this does happen:. If you need further information or assistance from us, please feel free to contact us by clicking he

What happens if I’m not home when my package is delivered?

It's a good question in case you are not home during delivery. In this case, your order may be left with a family member, a neighbor, or in a safe place. In the event that it is not delivered because no one was able to receive it, your order will eit