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What should I do if my package was lost or stolen?Updated 2 years ago

We are doing our best to make sure that you receive your order. 
We hope your package will not be lost or stolen. 

In the event that this does happen: 

  • If there is a tracking number (provided to you in the email), it means the order has been successfully processed and has left our building.
  • Once the package has left our warehouse, it means we did our part, and now the shipping responsibility lies solely with the shipping company.
  • If the order does not make it to its destination or is late, customers need to contact the carrier and file a claim.

If you need further information or assistance from us, please feel free to contact us by clicking here, and our Kewlioo Care Team will be happy to check it and assist you.

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